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Refunds, exchanges and returns

As we ship directly from the manufacturing labs, we are bound by the shipping and return policies of our partner labs. they are as follows:

Returns - Summary

Canadian orders aside, if you would like to arrange a refund, exchange or return, please contact us and we'll send you an RMA number.

We are unable to arrange refunds, exchanges or returns on made to order items. For other items, there is generally a 25% restocking fee.

If we have sent you an incorrect item, we will of course send you the correct item. Generally there is no need to return the incorrect item - the postage is likely to cost more than the remedy.

Anything else

If you have an order confirmation email, contacting us through the link in that will provide the quickest response. Otherwise, please use the contact form.